Reference

Our Legal Terms and Your Account

Q: Can I close my account permanently?

Yes. Submit a closure request via support@337sports.club with your account email. We'll process it within five business days. Remaining balances are withdrawn to your registered payment method unless you request a different payout route.

Q: Who do I contact if I see unauthorized activity on my account?

Contact our live chat team or email support@337sports.club immediately with the suspicious transaction or login details. We'll freeze your account, review the activity log, and restore your account once we verify the breach. Change your password as soon as you regain access.

When you open an account with 337 sports, you're entering into a clear agreement about how we handle your data, your deposits and withdrawals, and your rights on…

Account age 18+ where local law permitsData encrypted end-to-endDANA, OVO, GoPay, QRIS verified

Explore the Lobby Read FAQ

Our Policy Framework

337 sports Service availability depends on jurisdiction. Users are responsible for checking local law before access.

337 sports operates within regional frameworks that depend on local law. Your account creation, deposit and withdrawal methods, and the games available to you will vary based on where you access the platform — Indonesia players in Jakarta, Surabaya and other regions see tailored access and

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payment rails suited to local banking infrastructure. When you open an account, we verify your details against local payment networks; deposits via DANA, OVO, GoPay and QRIS are routed through local banking channels and usually clear in under a minute. Withdrawals are processed through the same
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verified payment method and may take 1–3 business days depending on your bank. All transaction history, account statements and verification records are stored securely on encrypted servers.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

POLICY CONTACT

Reach Our Legal Support Team

Team online

Live Chat

Connect with our support team directly in the lobby. Available 07:00–23:00 Jakarta time, seven days a week. We respond to account, payment and policy questions in real time.

Email Support

Send your legal inquiry, account dispute or data request to [email protected]. Replies arrive within 24 hours. Include your account email and the issue date for faster routing.

Account Settings

Update your contact details, payment method or privacy preferences directly from your account dashboard. Changes take effect immediately and are logged in your security history.

DATA & SECURITY

How We Protect Your Information

Data Encryption

Your login credentials, deposit history and personal details are encrypted with TLS 1.2 standard. All data in transit between your device and our servers is protected from interception.

Payment Verification

Every deposit and withdrawal is cross-checked against your registered payment method — DANA, OVO, GoPay, QRIS or bank account. Mismatched transactions are flagged and held pending your confirmation.

Account Access Log

Your login history, device fingerprints and IP addresses are recorded in your account security section. You can review all access attempts and revoke sessions from any device at any time.

Data Retention

Account records, transaction history and verification documents are kept for seven years to comply with local financial reporting. You may request a data export from your account menu anytime.

Cookie Policy

We use session cookies to keep you logged in and functional cookies to remember your game preferences and language. No cookies are sold to third parties; analytics cookies are anonymised.

Update Your Rights

Contact [email protected] to request data changes, download your full account record, or opt out of marketing emails. Requests are processed within five business days.

Frequently Asked Legal Questions

Your account remains active indefinitely, but deposit access may be suspended after 12 months of inactivity for security purposes. Log in to restore full access, or contact support to reactivate your payment methods. Your balances and history are never deleted.

Payment method changes can be made in your account wallet settings and take effect immediately. Name and ID changes require verification; submit your updated ID document via the support form and we'll review within three business days.

Accounts depend on local law. In Indonesia, you must be 18 years or older. You'll verify your age during signup using your ID number and registered phone number linked to a DANA, OVO, GoPay or QRIS account.

Open your account dashboard, go to 'History', select your date range, and click 'Export as PDF'. The file includes all deposits, withdrawals, game rounds and promotional credits. Files are sent to your registered email within seconds.

If you dispute a transaction, contact support with your transaction ID and reason within 14 days. We'll investigate and cross-check our records against your payment provider. Chargebacks filed outside this window may result in account suspension pending resolution.

Yes. Submit a closure request via [email protected] with your account email. We'll process it within five business days. Remaining balances are withdrawn to your registered payment method unless you request a different payout route.

Contact our live chat team or email [email protected] immediately with the suspicious transaction or login details. We'll freeze your account, review the activity log, and restore your account once we verify the breach. Change your password as soon as you regain access.

Our Legal Terms and Your Account

Reach Our Legal Support Team

Live Chat

Email Support

Account Settings

How We Protect Your Information

Data Encryption

Payment Verification

Account Access Log

Data Retention

Cookie Policy

Update Your Rights

Frequently Asked Legal Questions

01 What happens to my account if I stop playing?

02 Can I change my registered payment method or name?

03 Where local law permits, what's the age requirement to open an account?

04 How do I download my transaction history?

05 What's your policy on account disputes and chargebacks?

06 Can I close my account permanently?

07 Who do I contact if I see unauthorized activity on my account?

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