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What You Need to Know About Our Terms & Conditions

Your account at 337 sports comes with clear rules about deposits, withdrawals, account access and how we protect your data.

Account opening & closureDeposit & withdrawal rulesData protection & cookiesDispute resolution process
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337 sports What You Need to Know About Our Terms & Conditions
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Contact Us About Terms & Conditions

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Live Chat

Open the chat widget in your account lobby or on this site. We respond to terms questions, account disputes and policy clarifications during our operating hours, seven days a week, 10 AM to 10 PM Jakarta time.

Email Support

Send policy questions or account concerns to [email protected]. Include your account number or registered email and describe your issue clearly. We aim to reply within 24 hours on business days.

In-Account Help

Visit Settings > Terms & Help inside your account to review the full policy text, check your account status, see withdrawal history, and submit requests to update your account information or payment method.

HOW WE PROTECT YOU

Data Security, Cookies & Your Account Privacy

Account Data Protection

Your account email, password and payment details are encrypted and stored securely. We never share your login credentials with anyone, and support staff never ask for your full password. Two-factor authentication is available in Settings to add an extra security layer.

Cookies & Tracking

We use cookies to keep you logged in, remember your lobby preferences and detect fraud. These are essential for account security and site function. You can see and manage cookie settings in your browser; disabling them may limit some features.

How Long We Keep Your Data

Account records, transaction history and identity verification documents are kept for as long as your account is active plus five years after closure, unless local law requires a different retention period. You can request export of your data anytime via support.

Payment Data Handling

Deposit and withdrawal instructions are processed through our payment partners and kept separate from your account profile. We store only the last four digits of your DANA, OVO, GoPay or QRIS identifier; full payment details are never logged on our servers.

Changes to Your Account

If you want to update your email, payment method, withdrawal limits or close your account, email [email protected] or use the Account Settings page inside the lobby. We process changes within one business day and send you a confirmation.

Dispute & Complaints

If you disagree with a transaction, account closure or term interpretation, contact support with your account number and a clear description. We investigate within five business days and reply via email with our findings and next steps.

Frequently Asked Questions About Terms & Conditions

If we detect terms violations — account sharing, false identity, bonus abuse, or unusual activity — we may freeze your account and withhold payouts pending investigation. Serious breaches can result in permanent closure and forfeiture of account balance. You'll receive a notification and the option to appeal via email support.

Yes. Go to Settings > Account Closure inside your lobby, or email [email protected] with your request. We process closures within one business day. Any remaining balance is returned to your verified payment method. You cannot reopen the same account; a new signup is needed if you return.

Withdrawals go to the payment method you used for deposit — DANA, OVO, GoPay, QRIS or bank transfer. After identity verification, withdrawals typically process within 24 hours. Some banks may take an additional 1–3 business days to credit your account. Check your wallet for the exact status anytime.

Deposits are free — we charge no fee when you send money via DANA, OVO, GoPay or QRIS. Withdrawals are also free from our end. Your bank or payment provider may charge a small fee, which we don't control. See your payment provider's terms for details.

Your account is yours alone and non-transferable. If you try to sell or share it, we'll detect the change in login location and device, freeze the account, and investigate. Accounts created in someone else's name are permanently closed. Each person must create their own account with their own payment method and identity.

We collect your name, email, phone, address and payment details to verify your identity, process deposits and withdrawals, and comply with local law. We use cookies to track your lobby activity and detect fraud. We never sell your data. You can request a copy of all information we hold about you by emailing support.

Contact support immediately with your account number and description of the error. If a withdrawal was sent to the wrong payment method or an incorrect amount was deducted, we investigate within five business days. If we confirm an error, we correct it and credit your account or reverse the transaction as appropriate.

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